Order online and get your Favourite Rustic Roots Sauces Delivered to your Door.
Welcome to Our FAQ Section
We know that choosing handcrafted food products comes with questions and we love that. At Rustic Roots, transparency and connection are part of everything we do. This FAQ section brings together the answers to our most common questions about our products, bottling process, delivery options, wholesale orders and where you can find us at local markets to taste our sauces in person.
If you’re curious about something we haven’t covered, we’re always just a message away.
Product Questions
Are Rustic Roots sauces really handcrafted?
Yes! Every product is made in small batches at our Bathurst homestead. We grow our own chillies, herbs, and many of the ingredients hydroponically. Each bottle is blended, poured, sealed, and labelled by hand — no mass production, no shortcuts.
Are your ingredients organic?
Rustic Roots uses organically grown produce wherever possible. Our chillies, herbs, and many vegetables are grown hydroponically using water-wise, chemical-free methods. The goal is always clean, wholesome, honest flavour.
Do your sauces contain preservatives or artificial thickeners?
No. All Rustic Roots products are free from artificial thickeners, colourants, stabilisers, and unnecessary chemicals. Just natural ingredients and handcrafted flavour.
What is the heat level of your sauces?
We offer a mix of mild and hot flavours.
Mild: Bobotie, Chipotle, Spicy Mediterranean
Hot: Smokey Ghost
Mild/Sweet: Danya Chutney, Bacon & Sherry Atchar, Rainbow Cowboy Candy, Rhubarb Chutney and Tomato and Onion Relish.
Bottling & Packaging Questions
Why are the bottles sealed with beeswax?
Our bottles are hand-sealed with beeswax and charcoal, a beautiful, traditional touch that keeps the products naturally sealed & preserved, eco-friendly and authentically handcrafted.
Are your bottles recyclable?
Yes! Our glass bottles and jars can be reused or recycled. We encourage customers to repurpose them at home too.
Delivery & Shipping
Where do you deliver?
We deliver across South Africa. Regional delivery times vary based on courier conditions and location.
Delivery Cost?
Once your order is packed, we weigh and calculate the delivery cost. Most deliveries arrive within 2–5 working days. Please note that the delivery cost is for your account and must be paid before dispatch.
How long does delivery take?
Once your order is packed, most deliveries arrive within 2–5 working days.
Can I collect my order in person?
Yes! You can select “Market Pickup” at checkout and collect from one of our live markets around the Eastern Cape.
Market & Tasting Experience
Can I taste the products before buying?
Absolutely! Rustic Roots attends regular food, craft, and artisan markets where you can sample our full range, meet Renee, and chat about flavours, ingredients and pairings.
We trade at several markets in Bathurst, Port Alfred, and surrounding areas. Check our Markets & Events page and socials for updated times, venues and seasonal pop-ups.
Do you host demos or tasting events?
Yes, throughout the year we participate in special tasting days, seasonal markets and local food festivals. Follow us on Facebook or Instagram for upcoming dates.
